Hong Kong
|
Annual Scientific Meeting in Anaesthesiology 2010 Hong Kong |
Communication Workshop: Graded assertiveness and other communication tools in OT
| Moderator: | Dr. Stavros Prineas |
| Date and time: | Saturday 20th November 2010 15:30 - 17:00 |
| What to expect: Healthcare is a hazard-rich environment, yet we assume that the way we communicate in everyday life is sufficient to handle safety-critical interactions. We have not yet learned, as pilots, astronauts and the military have, that our line of work requires us to communicate specifically in ways that minimize ambiguity and prioritize safety. This workshop offers a brief introduction to the 'Safety-Critical Communication' module of the Professional and People Skills training system (PAPS) adapted by Stavros Prineas and Don Wynne (ErroMed). While designed originally for anaesthetists, the system has generic potential for all health workers working in teams. Four communication tools will be introduced: Communication Style (practicing 'cooperative' and 'assertive' language styles rather than 'aggressive' or 'submissive' styles, and the use of graded assertiveness), Names and Numbers (specific and directed communication to prevent ambiguity), Transparent Communication ('thinking out loud', habitually declaring one's intentions and reasoning to others), and Information Exchange (proactive techniques for high-fidelity sharing of information e.g. at briefings, handovers and over the phone). |
| Participants: | All are welcome. Maximum 25 |
| CME: | 1.5 ACTIVE CME/CPD points |